Services and Support
Our services and support are built around a customer-centric company ethos. Predicated upon a customer first policy we like to establish a close partnership with our clientele so we can assure them of our best round-the-clock services and aftersales care. We establish a cordial working relationship with them right from the point of sale so they can be totally confident in our bona fides and trustworthiness as competent partners and in our ability and commitment to ensure their material handling equipment is alway operational.
Our services and support are built around a customer-centric company ethos. Predicated upon a customer first policy we like to establish a close partnership with our clientele so we can assure them of our best round-the-clock services and aftersales care. We establish a cordial working relationship with them right from the point of sale so they can be totally confident in our bona fides and trustworthiness as competent partners and in our ability and commitment to ensure their material handling equipment is alway operational.Rather than an ad hoc approach to servicing and maintenance we promote a planned maintenance programme tailored to our customers needs and their work environment which guarantees that their Forklifts, Stackers, Pallet Trucks and Handling Equipment will always be work ready and fully operational. This cost effective advanced maintenance contract is designed to prevent any unforeseen mechanical or electrical machine failure so you do not experience any downtime with your working equipment. Through a system of advanced scheduled maintenance we shoulder the burden of responsibility for ensuring your equipment is always in full working order with no failure downtime. This allows you to run your business worry free in that respect and enables you to concentrate on the more important aspects of your daily workflow.
Our maintenance contract and support services protects our customers from the potentially damaging scenario of having to fire fight in the event of equipment failure. Downtime in this event could equate to production and output inefficiencies, compromised standards through reduced workflow and resulting customer dissatisfaction with consequential loss in revenue. Maintenance management is designed to ease the daily operations of your business by offering you a fail safe method of monitoring the performance of your equipment. Any possible malfunction is preempted through a machine usage monitoring software programme that schedules timely maintenance and servicing. The old adage of a “stitch in time saves nine” neatly summarises the benefits of an advanced preventative maintenance scheme. With an expanding team of specialist service and maintenance technicians who have expertise and experience in the diverse aspects of Hydraulic Equipment repairs we are strongly positioned to provide the best maintenance and support services available. Our mobile service and support units are very responsive to your calls for help and support and will work tirelessly to resolve your machine problems even if you do not have a maintenance contract. We aim to keep your equipment downtime to a minimum, ensuring uninterrupted workflow and the smooth operation of your business. Whether it is a simple problem that can be resolved at your workplace or a part replacement and fitting operation that has to be carried out in our workshop, we attend to every request for help with urgency and efficiency
Our range of Services and Support provisions now extends to cover :
- Fleet Management
- Forklift Parts, Spares and Tyres
- Short Term Forklift Hire
- Forklift Service and Maintenance
- Forklift Calibration and Certification
We will not be beaten on price, quality, responsiveness, punctuality and professionalism in our Services and Support provision.
Fleet Management includes a number of functions such as equipment financing, equipment maintenance, equipment telematics ( which relates to digital tracking and diagnostics ) and Health and Safety Management. The system allows us to remove or at least minimise, for our clients, the risks associated with investment in Fork Trucks, Stackers, Pallet Trucks and Handling Equipment. Through providing Fleet Management services we can improve Return on Investment for our clientele by improving efficiency, raising productivity and increasing revenue. With our services provision we can provide 100% compliance with EU and government legislation which regulates duty of care and other directives. We indirectly protect our clients against any possible legislation non compliance and directly guide and assist them in their acquisition of their business Lifting and Handling Equipment. We take responsibility for maintaining all their equipment across any number of entities. Fleet Management of multiple equipment takes the onus of servicing and repairs away from you the customer and places responsibility for all maintenance delivery firmly on us at Forklift and Pallet Truck.
Forklifts Parts, Spares and Tyres
Should a Forklift break down it can have a negative knock on effect on your whole business. You can expect interruptions to the workflow, with reduced productivity and output and possible loss of revenue. This applies to new and used machines, LPG, Diesel and Electric Forklift Trucks.
To ensure your forklift performs to optimal capacity with no downtime it is essential to have access to a well established Forklift Parts, Spares and Tyres provider who can supply on demand so your workflow is not affected by any downtime in your equipment. As the old adage emphasises “time is money” and that is a poignant reminder of just how important and central an operational Forklift is to the time element of conducting your business.
Short -Term Forklift Hire
The reasoning behind short-term Forklift Hire normally revolves around a few scenarios in the workplace where it is financially advantageous to fill a gap in the equipment inventory with a short term solution.
An unforeseen event or equipment failure may demand an immediate solution to salvage the situation. To prevent serious interruptions to business workflow you need to take immediate remedial action. The breakdown of an operational Forklift, that is pivotal to the essential business workflow process, requires an immediate replacement machine to fill the void. A short-term hire Forklift provided by ourselves at Forklift and Pallet Truck is the solution to the problem. It will keep your business running smoothly with no downtime and no discernible financial loss
Forklift Service and Maintenance
Now you have purchased your Forklift it is important to think about its servicing and maintenance. Remember it is a real working asset to your Company and as such should be maintained to perform optimally 24/7 - depending on the type and status of your business. Like any type of Forklift, be it petrol, diesel, LPG or Electric it requires regular servicing and maintenance to ensure optimal performance and return on investment. By law your Forklift requires a regular thorough examination and scrutiny to ensure its operational safety is not compromised and to ensure its compliance with health and safety regulations. There is a legal obligation to also ensure that it holds a valid “Report of Thorough Investigation”. This applies to all Forklifts whether you own, lease or hire the truck. Failure to comply can attract fines or prosecution which can have a negative effect on your business.
When we talk about Calibration Certification we are really determining the official forklift and pallet truck scale performance.Through achieving compliance we can maximise revenue.To do so you have to comply with local and global regulations and standards such as: ISO 17025, Euramet, GLP and GMP, NIST Handbook 44 and OIML and MID ( Measuring Instruments Directive). Forklift and Pallet Truck is the only Company in Ireland accredited to calibrate the following products :
- Pallet Trucks
- Pallet Trolleys
- Handling Equipment