Proactive Service Support

Proactive Service Support

We at Forklift and Pallet Truck proclaim that customer experience ranks as one of our top priorities. For us, happy satisfied clients equate to a great experience which normally provides loyal customers. We offer our clients a service support plan that is fail safe in providing an assurance of total equipment maintenance and upkeep guaranteeing no down time with potential malfunctions. More to the point, we advocate proactive service support as opposed to reactive service support. This sets the benchmark for our forward planned preventative maintenance, support and service. Proactive support is centred around the whole concept of prevention whilst traditional reactive support is only activated when the equipment failure actually happens - normally unexpectedly and without warning. A good example is the brakes on your Forklift. Do you wait until they are worn down before taking corrective action? A number of variables have to be considered.There is a maintenance outlay that was probably not costed by accounts; there could also be a health and safety issue for the operator and third parties and perhaps an environmental concern like a sharp ramp that was instrumental in the wear and tear of the brakes. Remember that safe machinery is part of a safe working environment.

The problem with reactive service support is that you do not have visibility into the entire structure of your service support scheme whereas with the proactive service support you have a clear holistic picture of everything that is happening with all your Hydraulic Lifting and Handling Equipment at any point in time. With our proactive service support you do not have to encounter any unexpected challenges, including having to pay for unplanned maintenance, parts and labour. We make the first move to help our customers! We look for potential problems in the daily operation of your equipment and resolve them before you need to ask for help. We take evasive action to avoid machine breakdown or failure through our advanced maintenance programme which sees intervention before challenges happen or problems escalate. This dispenses with the fire fighting approach that spells constant danger for businesses and equates metaphorically to the analogy of locking the stable door before the horse bolts.

Failing to plan is planning to fail - an undeniable truism in this instance. If we consider the scenario of a broken down Forklift in a loading bay - it can have detrimental knock on effects. Workflow can be stymied; business processes disrupted; incoming or outgoing products not being loaded or unloaded quickly, disrupting the distribution chain and slowing a Company’s productivity. This is not even counting the unplanned expenditure for machine repairs or replacement or the hire costs of a temporary operational machine. This can cause havoc in any Company and potentially cause loss of revenue as well as employee dissatisfaction. These are the definite cons of a reactive service support system that fails.

We at Forklift and Pallet Truck provide a planned preventative maintenance programme to help you, our customers avoid the pitfalls of a short sighted and ineffective reactive service support.